OPINIONS AND COMPLAINTS

We believe that Customer Satisfaction is the best measure of the quality of our services and our work.

We do our best to ensure that these services are of the highest quality, primarily by listening to our customers and offering them solutions that meet their needs.

All your suggestions are, therefore, valuable to us, so that we can even better assist you in achieving your business goals. We want to express it in our headline

VALUE TO YOUR BUSINESS

We appreciate then your feedback. We are always grateful for the suggestions and remarks that we always take and treat with the utmost care.

If you want to share your opinion with us, we will be grateful for sending it to: kontakt@ifis.pl.

 

As a financial institution we are also obliged to treat formal complaints in a strictly defined manner. Each customer has the right to make a formal complaint. Complaints can be submitted:

a) in writing – in the seat of IFIS Finance Sp. z.o.o. in Warsaw, Wspólna str. 62, from Monday till Friday within working hours i.e. 9.00 – 17.00;

b) in writing – by ordinary mail postage sent to the Factor’s address, i.e. IFIS Finance Sp.z.o.o. 00-684 Warszawa, ul. Wspólna 62;

c) verbally by phone – from Monday till Friday within working hours i.e. 9.00 – 17.00 on the phone number +48 22 525 82 00;

d) personally to the protocol during a visit to the headquarters of IFIS Finance Sp.z.o.o. from Monday till Friday within working hours i.e. 9.00 – 17.00;

Complain should contain:

a) Client’s data: full name, mailing address regarding Complaint,

b) agreement’s data: agreement date, Client’s code;

c) description of the event which the complaint concerns to, and indication of Client’s reservations,

d) Client’s request on how to settle the complaint,

e) the signature of the Client, if the complaint is submitted in writing;

f) a written power of attorney if the representative acts on behalf of the Client,

g) request for response to the complaint by e-mail if the Client prefers to receive it this way.

IFIS Finance handles the complaint and gives an answer to it without undue delay, but not later than 30 days after receipt of the Complaint. In particularly difficult cases, the deadline may be extended to 60 days.

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